Privacy Statement

Trade Leisure Products Privacy Statement
Information we keep about you.
When you use our website and interact with us we collect information about you for the intention of providing you with our products and services. We may collect some or all of the information listed;
Information that you submit online via our website, over the phone or in person. Information including your name, contact details and address. We collect this information when you make purchases, request quotes or information, and order samples. We also automatically collect information about how visitors use our website by using cookies or similar technologies. It is possible to switch off cookies by changing the settings in your browser preferences. Information collected is required to fulfil orders.
How we use your information.
We use your information in the following ways:
To carry out our obligations arising from any contracts with you when you make a purchase or request information on our website, over the phone, in person and for billing and delivery purposes.
To ensure the websites content we present is as accurate as possible, for our internal purposes such as quality control, website performance, system administration.
To notify you about changes to our services, to provide you with information about our products or services that you request from us, to provide you with promotional offers (where necessary after obtaining your consent).
Marketing; We may contact you with promotional offers, from information you provided, via email, phone or SMS text message. If you call us and place an order, if you register for an account via the website, if you sign up to our newsletter of promotions or if you place an order via the website. You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways above at any time.
Use of non-personal information; we may monitor your use of the website and record your email address and/or IP address, operating system and browser type for system administration.
Our legal basis for using your information.
Fulfilling orders – when you order a product from us we will use your personal information to process your order, send your product and to contact you.
Consent – we will rely on your consent, in certain cases to send you marketing communications. You may withdraw consent at any time. Legitimate interests – We have a legitimate interest in using your information in other ways described in this Privacy Notice.
Sharing your information with third parties.
We will only share your information with third parties for the purpose of order fulfilment, delivery, customer support services and storage services.
Purchasing Online: Our payment processor, Worldpay, operates a secure server to process your payment details. All card transactions are encrypted, your credit or debit card details are never revealed to us.
Purchases made over the telephone.
We use the Worldpay secure payment gateway for processing credit and debit card payments. Card details are destroyed once a transaction has been completed. We do not retain credit card details.
Where we store your data.
Personal data is stored locally at the Trade Leisure Products office or a secure computer device. Any data that is not stored locally will be stored securely with the EU. Data will only be accessible via a password secure system.
How we safeguard your information.
We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal information.
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures, including encryption.
The transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of information transmitted to our website. Our website may from time to time carry links to 3rd party websites. While we endeavour to keep these links relevant and up to date, we accept no liability for the content or security of 3rd party websites.
How long we keep your information.
We will keep your information relating to orders you have placed with us as required by law or other regulation (for example, because of a request by a tax authority or in connection with any anticipated litigation).
If you have registered an account with us: we will store your personal information for as long as your account is open. If you no longer wish to hold an account with us, please email us or call us to delete your account. By doing so, we will delete your account and remove you from our mailing list if you are on there. However, as noted above, we may still retain details of orders you have placed with us for legal or regulatory reasons.
If you have signed up to receive email marketing from us: we will store your personal information for as long as you are subscribed to our email marketing list (unless your account has been closed). If you unsubscribe or are otherwise removed from our marketing list, we will keep your email address on our suppression list to ensure that we do not send you marketing emails.If you have contacted us with a complaint or query: we will store your personal information for as long as is reasonably required to resolve your complaint or query.
Consent
You have the right to withdraw your consent. You may do so at any time by contacting us in writing. On receipt of a withdrawal request we will cease to use your data for that purpose.

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