Trade Leisure Products Ltd T/A Grass King Terms & Conditions
Please take time to read our terms and conditions. These include important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013. By purchasing online or offline from Trade Leisure Products Ltd you are entering into and agreeing to the following contractual agreement, also known as our Consumer Terms and Conditions.
References: Trade Leisure Products Ltd T/A Grass King is the company you have ordered from, customer/you/client is the client of Trade Leisure Products Ltd.
Unless otherwise stated, all prices displayed on our website include VAT at the prevailing rate.
We are currently delivering as usual during the current crisis however, due to limited courier services, deliveries to some postcodes are taking longer.
We charge a flat rate of £40.00 per delivery.
We deliver to specific postcodes on specific days of the week (Monday – Friday) and endeavour to ship all artificial grass orders within 2 – 5 working days from order date. Standard deliveries are carried out by a single man multi-drop driver. Drivers are equipped with buggies to enable easy manoeuvring of rolls of grass. 4 metre width rolls of artificial grass can be very heavy and the driver will need assistance. Delivery is to the nearest curb side immediately adjacent to their vehicle, the delivery driver is not permitted to enter your premises. Drivers are usually happy to take items on to your property upon request but this is at their discretion and can’t be guaranteed.
Standard Delivery Postcodes
If you are in doubt as to whether we can offer standard delivery to your location then please contact us and we will confirm or offer alternatives.
Offshore – Isle of Man, Isle of Wight, Jersey and Guernsey. Please call for a shipping quotation.
Trade Leisure Products will not accept any claim for compensation due to delayed or late delivery, our deliveries are handled by a third party carrier and are out of our control. We will not accept any liability for time or financial loss as a result of late or non-delivery. Charges will apply for failed deliveries and re-deliveries due to inaccurate customer address information, failure to disclose lorry access issues to the delivery location or customer not present to receive the delivery. Our couriers use large vehicles and must be informed of any restrictions regarding access. This includes, but is not limited to, steps, overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other local traffic restrictions that may be in place or make it difficult for the delivery vehicle to gain access to the point of delivery. All deliveries are kerbside. Special delivery instructions are treated as a non-guaranteed request and are carried out at the carriers discretion.
Damage In Transit
Deliveries must be checked for any obvious damage on delivery and noted in writing when signing the delivery drivers paper work or digital screen, damaged goods must also be reported to Trade Leisure Products within 24 hours of delivery.
Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be actioned within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase. If your order has been shipped then carriage charges will apply.
Returns and Refund Policy
For all returns you will first need to contact us.
You have 14 days to cancel your order under our 14 day return period, which starts on the day you received the item. All items must be returned unused in the original packaging and fit for re-sale. If good(s) have been used or damaged then we are unable to accept the return. Trade Leisure Products will arrange return collection on your behalf, all costs incurred will be passed onto you the customer.
For returns you will need to provide the following details with your consignment:
1. Full Name
2. Order number.
3. State the reason for return.
Please note, It can take up to 28 days for a return to be processed.
Acceptance of Material Supplied
Trade Leisure Products will follow the guidance of BS 3655 (roll materials tolerance of +/- 1.25%) with regard to shortage claims. We would always advise customers to take this into account when deciding on the measurements to purchase. We cannot be held responsible for orders that are too short within these British Standard tolerances. Our cutting machines are fully automated however errors of in size or material type nature may occur if miss programmed by the operator. We will investigate a claim for an error as soon as we are advised, this will involve confirming the data entered by the operator and also an item weight check obtained from the delivery carrier.
You will need to supply us with photographic evidence for all claims in relation to errors in material type supplied. If we are in agreement that an error has taken place we will immediately replace the product. We reserve the right to collect the original products supplied before a replacement is dispatched in all cases where it is unclear to us how the error occurred. You must co-operate and make yourself available for collections (which may be on a different day than the replacement is received) of any item/s that needs returning to us. If the courier is unable to collect for any reason the uncollected item/s will be deemed as an outstanding debt at the full retail price, you will also be liable for all further costs incurred by us.
Trade Leisure Products will not accept any compensation claims regardless of fault due to errors in size or material supplied, we will not accept any liability for time or financial loss as a result of, but not limited to; advanced installation bookings, employment holiday, event delay… We recommend that you time your delivery to allow at least 3 working days before the required installation date so that you can fully check your order.
You must ensure that both yourself and/or your nominated installer are fully aware of the following:
Once you or your installer has cut or made any modification to the material then you have accepted it as a suitable non-faulty product and it cannot be returned. This does not effect your statutory rights.
All items supplied must be carefully inspected before installation to check there are no issues in regard to; type, specification, size, quantity, colour matching, manufacturing faults or delivery damage. If any of the above are found in material supplied you must not commence installation you must report the issue immediately to us by either telephone or email.
Trade Leisure Products will not accept claims for any of the above once the material has been cut and/or installed.
The self installation guidance provided in our literature and on our website should be used as a suggested guide only. We advise that you obtain professional fitting advice prior to any attempt to DIY self install artificial grass. Trade Leisure Products accept no liability for self installation that results in improper fitting or damage to the product or any other damage.
Trade Leisure Products can provide you with information on third party installation companies or instruct them on your behalf, however we do not accept liability for faulty installation or damage caused by third party installers.
Artificial grass supplied by Trade Leisure Products Ltd is supplied for domestic use only.
We guarantee that Artificial grass supplied by Trade Leisure Products Ltd, will sustain UV stability and tensile strength during the applicable 5 or 10 year warranty. For purposes of this warranty, a product where the tensile strength does not decrease by more than 50% will be judged to have sustained its UV stability and tensile strength. The applicable warranty period begins on the date of installation and covers only products provided by Trade Leisure Products Ltd, we will not accept responsibility for damage or loss caused by third party installations.
Our warranty does not cover the following;
Damaged caused by fireworks, barbecue or any other open flame.
Failure to properly maintain, protect or repair the products.
Post fibrillation or brushing after or during installation for purposes other than to get the infill materials in place.
Forces majeure or other conditions or acts of god beyond the reasonable control of Trade Leisure Products Ltd.
Use of cleaning chemicals, herbicides or pesticides.
Application of improper cleaning methods.
The surface being used for the purpose other than that for which it was designed and installed.
Use of improper footwear or sports equipment
Any harmful chemical reaction to the product caused by infill materials.
Wear or abrasion caused by an inadequate sub-base.
Drainage defects or deficiencies on the sub-base and/or its surrounding areas.
Excessive sporting activities.
Subsidence caused by ground movement and/or tree roots.
Burns, cuts, accidents, vandalism, abuse, negligence or neglect.
Japanese Knot Weed, Bamboo, Mare’s Tail, Tree Root Growth or any other horticultural external influence.
Damage caused by wild animals or domestic pets including chemical damage caused by faeces or urine.
Reflection from mirrors and/or glass onto the product.
Trade Leisure Products Ltd use Worldpay for processing online payments.
Worldpay recognise that security is one of the major concerns for the shopper during an online transaction. Worldpay use state of the art security tools and techniques to ensure that you are fully protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax – because Worldpay ensure that your online purchase details are encrypted using complex logarithm methods. All goods remain the property of Trade Leisure Products Ltd until paid for in full.
Trade Leisure Products Privacy Statement
Information we keep about you.
When you use our website and interact with us we collect information about you for the intention of providing you with our products and services. We may collect some or all of the information listed;
Information that you submit online via our website, over the phone or in person. Information including your name, contact details and address. We collect this information when you make purchases, request quotes or information, and order samples. We also automatically collect information about how visitors use our website by using cookies or similar technologies. It is possible to switch off cookies by changing the settings in your browser preferences. Information collected is required to fulfil orders.
How we use your information.
We use your information in the following ways:
To carry out our obligations arising from any contracts with you when you make a purchase or request information on our website, over the phone, in person and for billing and delivery purposes.
To ensure the websites content we present is as accurate as possible, for our internal purposes such as quality control, website performance, system administration.
To notify you about changes to our services, to provide you with information about our products or services that you request from us, to provide you with promotional offers (where necessary after obtaining your consent).
Marketing; We may contact you with promotional offers, from information you provided, via email, phone or SMS text message. If you call us and place an order, if you register for an account via the website, if you sign up to our newsletter of promotions or if you place an order via the website. You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways above at any time.
Use of non-personal information; we may monitor your use of the website and record your email address and/or IP address, operating system and browser type for system administration.
Our legal basis for using your information.
Fulfilling orders – when you order a product from us we will use your personal information to process your order, send your product and to contact you.
Consent – we will rely on your consent, in certain cases to send you marketing communications. You may withdraw consent at any time. Legitimate interests – We have a legitimate interest in using your information in other ways described in this Privacy Notice.
Sharing your information with third parties.
We will only share your information with third parties for the purpose of order fulfilment, delivery, customer support services and storage services.
Purchasing Online: Our payment processor, Worldpay, operates a secure server to process your payment details. All card transactions are encrypted, your credit or debit card details are never revealed to us.
Purchases made over the telephone.
We use the Worldpay secure payment gateway for processing credit and debit card payments. Card details are destroyed once a transaction has been completed. We do not retain credit card details.
Where we store your data.
Personal data is stored locally at the Trade Leisure Products office or a secure computer device. Any data that is not stored locally will be stored securely with the EU. Data will only be accessible via a password secure system.
How we safeguard your information.
We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal information.
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures, including encryption.
The transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of information transmitted to our website. Our website may from time to time carry links to 3rd party websites. While we endeavour to keep these links relevant and up to date, we accept no liability for the content or security of 3rd party websites.
How long we keep your information.
We will keep your information relating to orders you have placed with us as required by law or other regulation (for example, because of a request by a tax authority or in connection with any anticipated litigation).
If you have registered an account with us: we will store your personal information for as long as your account is open. If you no longer wish to hold an account with us, please email us or call us to delete your account. By doing so, we will delete your account and remove you from our mailing list if you are on there. However, as noted above, we may still retain details of orders you have placed with us for legal or regulatory reasons.
If you have signed up to receive email marketing from us: we will store your personal information for as long as you are subscribed to our email marketing list (unless your account has been closed). If you unsubscribe or are otherwise removed from our marketing list, we will keep your email address on our suppression list to ensure that we do not send you marketing emails.If you have contacted us with a complaint or query: we will store your personal information for as long as is reasonably required to resolve your complaint or query.
You have the right to withdraw your consent. You may do so at any time by contacting us in writing. On receipt of a withdrawal request we will cease to use your data for that purpose.
Cookies are used on this website site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Limitation of liability / Governing Law
The Customer agrees that Trade Leisure Products Ltd will not be liable for any losses or damage suffered by the Customer.
Trade Leisure Products Ltd shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted, error and virus free, provided on an “as is” and “as available” basis. This agreement between Trade Leisure Products Ltd and you shall be governed by and interpreted in accordance with English law, and English courts shall have jurisdiction to resolve any disputes.
Our contact details:
Trade Leisure Products Ltd
Unit 7 Daleside House
Park Road East
Company No: 10787500
Vat No: 274205613
Tel: 0800 121 4790